Our shipping rates are calculated as 12.5% of the value of your order, to a minimum of $20.00. Rates are negotiable for bulk orders – please contact the Sales Team for more information.
Duties and Taxes
Please note that BIOZONE is not responsible for duties and taxes arising from shipments sent to outside the United States.
BIOZONE endeavours to have your product couriered to your doorstep within 5 working days of your order being placed and paid for.
If you haven’t received your products within 7 working days of ordering and your tracking details are not working please contact our Sales Team.
If your order contains one or more backorders or out-of-stock items, then we will wait until all products are in stock before dispatching. If you would like a split delivery, please place a separate order for pre-order items. Please note that split delivery will incur additional shipping fees. Please note that split delivery will incur additional shipping fees.
Goods are returned at your expense. Returned goods must arrive in original condition otherwise you will be charged for them. Unused workbooks (in original condition) may be returned for a full credit (less the original shipping charge) no later than 30 days following delivery.
You must first contact BIOZONE for a Returned Merchandise Authorisation (RMA) number to return goods. Returned goods will not be accepted nor any credit given without an RMA number accompanying the returned goods.
Please note that this applies to print product only – our software is sold on a firm sale basis.
Please send returns to:
Attn: Warehouse – BIOZONE
30 Amberwood Parkway
Ashland, Ohio, 44805